Service Engineer

As a Service Engineer based in Dubai, you will thoughtfully guide the commissioning and servicing of our high-complexity products. Your collaborative contributions will ensure our clients receive
exceptional support for both new and existing equipment, fostering trust and operational excellence. 

This position demands a highly mobile professional ready to commit to 60–80% international travel to deliver hands-on, on-site expertise to our customers throughout the EMEA region.

• Commissioning & Care: Harmoniously carry out spreader commissioning, installation, and thoughtful warranty repair works on newly delivered spreaders.
• Collaborative Support: Provide empathetic technical assistance and guidance for the installation and troubleshooting of equipment, gently supporting our service agents.
• Responsive Servicing: Undertake preventative and responsive service calls, ensuring product and system repairs warmly meet our customers' needs and specifications.
• Insightful Recommendations: Conduct thorough site inspections and identify opportunities to suggest helpful parts, refurbishments, and upgrades that truly support our customers.
• Knowledge Sharing: Cultivate community by delivering technical training and sharing valuable knowledge on product maintenance, troubleshooting, and repair with our customers.

“Customers depend on us. Our focus isn’t optional — it’s what keeps terminals running and trust alive.”

• Rewards that truly count: We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible working conditions — all within a culture that values your growth and celebrates success.
• Safety that moves us forward: Build your career with a company rooted in safety since the 1960s, ensuring stability and an environment that empowers you to speak and be heard.
• Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations.
• People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

Become part of our global network, nurturing innovative, sustainable solutions and making a shared impact worldwide.

• Education & Experience: Educational background in Electronics, PLC Programming, or an equivalent technical field. Minimum of 2 years of relevant business/product experience, specifically involving service work or assembling large industrial machinery.
• Technical Skills: Ability to read and interpret complex electrical and mechanical drawings. Foundational understanding of PLC software programming and hands-on experience with
  heavy machinery.
• Systems & Diagnostics: Basic knowledge of mechanical, hydraulic, and control systems. Strong computer literacy combined with advanced fault-finding and error-diagnostic logic.
• Compassionate Communication: Excellent written and spoken English, paired with warm interpersonal skills that allow you to comfortably connect, communicate, and build consensus
  with others. Spanish and/or French language is an additional merit.
• Collaborative Team Player: You deeply value teamwork while also feeling confident in independently nurturing assignments to completion
• Commitment to Documentation: Diligent and thoughtful documentation skills to ensure transparent and clear communication across teams.
• Flexibility & Presence: A genuine willingness to be present for our community, embracing an exciting travel schedule of 60-80% to thoughtfully support our customers on-site.